Returns & Exchanges

At dumbwireless, we offer a 14-day return window for devices in original condition to ensure you find the perfect minimalist tech solution. Please note that all returns are subject to a restocking fee and must include all original packaging and accessories.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring all chargers, manuals, and SIM tools are included to avoid additional recovery fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier to send the package back to our processing center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and reset status, your refund will be processed to your original payment method within 5-7 business days.