Frequently Asked Questions
Everything you need to know about simplifying your digital life.
What is a 'dumbphone' and why should I use one?
A dumbphone is a minimalist mobile device focused on essential functions like calling and texting. Our customers use them to reduce screen time, improve mental focus, and reclaim their privacy from data-hungry apps.
Will these devices work with my current carrier?
Most of our devices are unlocked and compatible with major 4G LTE and 5G networks. We recommend checking the specific frequency bands listed on each product page against your carrier's requirements to ensure full compatibility.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy for electronics?
We offer a 30-day return window for all devices in their original packaging. Please ensure the device is factory reset and free of any personal data or locks before shipping it back to us.
Do your phones come with a warranty?
Yes, all new devices come with a standard 1-year manufacturer warranty covering hardware defects. Refurbished units include a 90-day limited warranty provided directly by dumbwireless.
Can I still use essential apps like Maps or WhatsApp?
It depends on the model. While basic feature phones offer no apps, some of our 'minimalist' smartphones run light operating systems that support specific tools like GPS navigation or messaging while still blocking social media.